Providers, payers on the cusp of digital transformation, surveys show

Chris Nerney
Chris Nerney, Contributing Writer |
Providers, payers on the cusp of digital transformation, surveys show

Only a small percentage of healthcare providers and payers currently are executing on digital transformation strategies, according to a new survey by technology research firm IDC.

But that should soon change: The report, “Payer and Provider Investment Plans for Digital,” shows that 58 percent of payers and 42 percent of providers intend to actively undergo digital transformation over the next year by investing in technologies such as cloud computing, big data and analytics, and cybersecurity, up from 10 percent collectively at present.

The reason is that a number of digital transformation initiatives now in the pilot or research phases will graduate to the next level over the coming months.

IDC defines “digital transformation” as a combination of leadership, omni-experience, information, operating model, and workforce transformation. By investing in modern digital technology, providers are better-positioned to enable patient record-sharing, collaborative care, and population health management.

Indeed, a KPMG survey from mid-February found that majority of capital investments planned by provider CIOs over the next three years directly address the need for improved care coordination, data capture and analysis, and records-sharing:

  • EMR system optimization (38 percent)
  • Accountable care/population health technology (21 percent)
  • Consumer/clinical and operational analytics (16 percent)
  • Virtual/telehealth technology enhancements (13 percent)
  • Revenue cycle systems/replacement (7 percent)
  • ERP systems / replacement (6 percent)

“The investment priorities correlate with some of the biggest healthcare IT challenges that executives face,” KPMG said. “The survey found that improving clinical/business processes topped the list of challenges, closely followed improving operating efficiency and delivering business intelligence/analytics.”